|US Breathalyzers.com ships all orders via United States Postal Service. All orders received before 2pm PST will be delivered same day excluding weekend dates and national holidays.
All returns must conform to the following guidelines to insure accurate processing of credit issuance and/or replacement:
- All returns must be authorized by our customer support prior to return.
- All products must be returned in their original condition, including packaging, documentation, manuals, and accessories, along with a copy of this invoice.
- Refunds will be issued after product is received and inspected at our facility.
- Thermally sealed packages must not be opened to qualify for refund.
- Due to health hazard, disposable devices such as mouthpieces, disposable alcohol detectors, and pre-calibrated sensor modules are not returnable in any situation.
- A restocking fee of 25% of the purchase price will be assessed for all returns for refund
- Products must be returned to within 30 days for replacement and within 15 days for a refund.
- Shipping to and from the customer are paid by the customer.
- Shipping charges will not be refunded.
- We cannot and will not accept items that are shown to have been abused, altered, or broken, whether accidental or intentional.
Important: Please make sure to purchase insurance at least for the value of the product when you are returning the product to us. USbreathalyzer.com will not be liable for returned products lost in mail.
Return Merchandise Authorization Number (RMA)
Return the item(s) postage paid; Insured return receipt is suggested for all returns. Be sure to mark the address with the assigned RMA# and include a copy of your original invoice, order number or packing list to expedite processing and issuance of your credit.
Our limited warranty period is 30 days from your date of purchase for all products except otherwise specified. If the product is older than 15 days since your date of purchase, you are required to send in $10 ( no cash please) to covers the shipping and handling of the return. Please make sure that you have received your RMA number before you send products back to us.
9140 Jordan Ave.
Chatsworth, CA 91311
All returned products that are opened are subject to 25% restocking charge if they are returned for credit within the first 15 days. Shipping charges cannot be refunded.
Without exception, our policy is to charge for samples. If a potential contract or volume accounts desire samples, they should be ordered normally through our online ordering system. All sample costs including delivery charges will be refunded on subsequent volume purchases. We believe that the information contained on our web site is comprehensive and detailed with regard to individual products. Consequently, we do not distribute printed marketing materials such as brochures or literature on request.